Reservations
(413) 499-3700
Reservations

Policies

We are a 100% Smoke Free Facility. Smoking is not permitted in guestrooms or on balconies.

RATE, DEPOSIT, CANCELLATION & OTHER POLICIES

  • All high season weekend reservations require a deposit equal to one night’s charge plus tax.
  • A two-night minimum stay is required during high season weekends.

Cancellation/Refund Policy

Refunds are given with the following notice requirements:
High Season: (July, August, October)
Including High Season Holiday & High Demand Tanglewood Nights:
  • Weekend: 14-day advance notice
  • Weekday: One-week advance notice
Intermediate Seasons: (June & September) 
  • Weekend: One-week advance notice
  • Weekday: 48-hours' advance notice
Off Season: (November-May) *see holiday periods below
  • 24 hours' advance notice
Intermediate and Off Season Holiday periods (MLK Weekend, February Vacation (2/17/17-2/25/17), Memorial Day weekend, Columbus Day Weekend)
  • One-week advance notice required
OTHER IMPORTANT POLICIES
  • We cannot guarantee a specific room, but rather a room within a specific room category.
  • Fireplaces are not operable during the summer.
  • Due to quality standards we are unable to accommodate smoking in rooms or on balconies.
  • Check in time is 3:00PM
  • Check out time is 11:00AM
  • We do not allow pets

MORE ABOUT RATES…

  • We guarantee the lowest rate available when booking directly through the hotel.
  • Higher Rates apply to New Year holiday, February vacation week, special mid-week Tanglewood performances and possible other events or holidays.
  • An Additional charge of $10 per night applies to cribs or cots
  • Rates are subject to change without notice.
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